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Wecome to the CEMS PI - Public Inquiry System

http://www.cemspi.com

Getting started

1. Login as your position such as COM1, COM2, COM3, COM4, COM5, COORD, or PIO For example COM1_Bancroft

2. Type full name

3.  Type in password

Frequently check your:
Inbox to see if you have messages
Bulletin Board information to respond factually to inquiries
View All Inquiries Tab to view inquiry history and details.

For Communicators (COM1, COM2, etc.)
Communicators receive and record calls and respond to inquiries using factual information and bulletin board posts (done by the PIO or Coordinator).
When recording calls, high, medium or low priority can be assigned to the call when forwarding the call to the coordinator or PIO.
Communicators will physically call people back and close out calls once response in generated and sent back to them by the Coordinator or PIO.

POSTING ON THE BULLETIN BOARD
Click the yellow plus icon to create a new post.  Click the pencil icon to edit a post.
The purpose of the BB is to allow the PIO to share factual information to all within the sytem.  All information on the BB is shared directly with the public through the communicator.
The PIO and Coordinator can post factual information on the BB for use in call backs and records, also to reduce number of inquiries coming in.

 

Town of Bancroft

8 Hastings Heritage Way, P.O. Box 790
Bancroft, ON K0L 1C0

Phone: (613) 332-3331
Fax: (613) 332-0384

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